Your questions - our answers
frequently asked questions
It is recommended that carpets are vacuumed once a week to every day depending on the use intensity. Washing is recommended every 3 to 6 months, with more frequent cleanings if there are pets, children or heavy foot traffic.
The carpet cleaning process usually takes around 4 days, including collection from your home and return of the clean carpets. Some carpets might require extra time to dry, work on stains and if re-wash is needed
We employ diverse cleaning techniques, such as rug shampooing with professional-grade equipment, chemical cleaning for tough stains and persistent odors, and manual washing for delicate handmade carpet cleaning. Our approach ensures thorough cleaning tailored to each carpet’s needs.
We generally can remove a wide range of stains including wine, dirt, dust, cat and dog urine stains. The material and condition of the carpet can be a limiting factor, determining what kind of chemicals are safe to use in each case.
Yes, we offer a specialized carpet whitening service that effectively removes deep stains, restoring the carpet’s original brightness and appearance.
Yes, professional cleaning is usually effective in removing a variety of stains including pet stains, food stains, drink stains and other types of soiling. The use of specialist products and professional methods can effectively clean your carpet, sofa, mattres, curtains and restore it to its original appearance. However, success in removing stains can vary depending on the type of stain, the degree of soiling and the material.
Of course you can! We operate a flexible schedule and can arrange collection and delivery at a time that is convenient for you. Simply contact us to arrange the details.